Essential business solutions


We provide our customers with essential items that are necessary for their businesses to operate. We reliably source, consolidate and deliver these items through customised solutions, providing both efficiency and value-added benefits.

Delivery Driver with box

Tailored service-led model

Bunzl offers tailored solutions that utilise varied resources and capabilities.

We source

  • Sourcing experts and category specialists
  • Global supplier relationships
  • Own brand portfolio
  • Alternative sustainable product expertise
  • Innovative product sourcing
  • Customer-specific products
  • Competitive prices

We consolidate

  • One-stop-shop for all products in
    a single delivery
  • Customised digital solutions
  • Integrated ordering systems
  • Analytical support to improve efficiencies
  • Carbon savings through consolidated deliveries

We deliver

  • On-time, in-full delivery; received just-in-time
  • Multiple delivery options that include direct to site, cross dock or warehouse replenishment
  • Extensive distribution network with regional and national coverage
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Delivering a value-added service for customers

Our service and value proposition

By providing our customers with a broad range of essential items, readily available from stock, alongside specialist knowledge and expertise, we provide the reassurance our customers need for important items, which allows them to focus on their core businesses. The value of our service to our customers goes far beyond the cost of the products sourced.

Service And Value Proposition Pyramid

Bunzl provides a customised service that offers:

  • Category expertise and advice from c.6,000 customer service specialists and sales experts
  • Sustainable solutions that support customer objectives
  • Innovative products and solutions
  • Scale that drives competitive prices
  • A strong and ethical supply chain
  • Reliability and availability
  • Working capital efficiencies
  • Robust logistical support

Our service and value proposition

By providing our customers with a broad range of essential items, readily available from stock, alongside specialist knowledge and expertise, we provide the reassurance our customers need for important items, which allows them to focus on their core businesses. The value of our service to our customers goes far beyond the cost of the products sourced.

Bunzl provides a customised service that offers:

  • Category expertise and advice from c.6,000 customer service specialists and sales experts
  • Sustainable solutions that support customer objectives
  • Innovative products and solutions
  • Scale that drives competitive prices
  • A strong and ethical supply chain
  • Reliability and availability
  • Working capital efficiencies
  • Robust logistical support
Service And Value Proposition Mobile

Our sources of competitive advantage

forklift driver

Unique service offering

Our customised solutions add value to our customers' operations ensuring they receive their orders on-time and in-full whatever their requirements.

happy warehouse employee

Our people

Within our c.20,000 employees globally we have c.3,300 expert sales people supported by c.2,600 locally based customer service specialists use their deep and detailed knowledge to work with customers to ensure that they receive the best possible advice on all product and service related matters. Our dedicated warehouse teams ensure orders are picked to a high degree of accuracy and our drivers represent Bunzl on a daily basis as the main face-to-face contact with our customers.

Warehouse worker with sign

Decentralised model

With a decentralised operational structure, our enthusiastic, experienced and knowledgeable management teams, including many former business owners, are able to focus on our customers’ needs in their local markets and create an entrepreneurial environment, while retaining full responsibility for the financial performance of their businesses.

birds eye view of ship

Global sourcing

Our global scale and strength of relationships with multinational and local suppliers, together with the benefits of our Asia sourcing and auditing operation based in Shanghai, allow us to provide a broad range of responsibly sourced and competitively priced products, including an extensive range of own brand and sustainable items.

Lorry on overpass

International scale

With operations in 31 countries, our extensive distribution networks mean we can deliver to customers on a local, regional, national and international basis, giving them complete flexibility.

Digital Screen

Digital capabilities

Our e-commerce platforms increase the efficiency of our operations while enhancing the experience for our customers. These include options, such as budgetary controls, closed specific product lists and branded portals for our customers.

Man with we are Bunzl sign

Acquisition track record

We have a strong track record of making and successfully integrating acquisitions, helping us to extend our geographic footprint while at the same time enabling our acquired businesses to continue to feel ‘local’. Since 2004 we have acquired more than 180 businesses.

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Our capital allocation priorities

Cashflow

Cash flow

Our businesses are highly cash generative and this, together with our disciplined approach to capital allocation, allows us to pay a growing dividend, reinvest to deliver organic growth and grow our business by acquisition.

Reinvestment

Reinvestment

We continue to reinvest in our operations, including in our IT systems and e-commerce applications, vehicle routing and warehouse management systems and by consolidating and upgrading our warehouse.

Acquisitions

Acquisitions

Applying our disciplined and controlled approach, we have been able to commit more than £4.3 billion of cash generated to 182 acquisitions since 2004 while maintaining a prudent approach to net debt.

Dividend

Dividends

Our dividend has grown every year for 28 years at a CAGR of 10% per annum. We are committed to ensuring sustainable dividend growth in line with our progressive policy.