Bunzl’s aim is to create value for Bunzl’s shareholders, improve the standard of living of its employees and contribute to the economic, environmental and social well-being of its customers and suppliers and the communities in which we operate.

Business conduct

We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards. Adherence to applicable local laws and regulations, and the application of common sense, logic and the basic standards of behaviour expected in the society in which we participate, should guide each employee in determining the correct course of action that supports these standards in their daily working lives:

Conflicts of interest

All employees should avoid situations where personal interests could conflict, or appear to conflict, with the interests of Bunzl plc and its subsidiaries (‘Group’). Our reputation depends not only on our high quality services and products but also on the manner in which we conduct our relationships with customers, suppliers, government officials, organisations and others outside Bunzl. Each employee must ensure that his/her conduct does not provide, or give the appearance of providing, him/her with personal gain at the expense of the Group or third parties with which the Group deals.

Gifts and entertainment

The giving and receiving of gifts, entertainment and gratuities between employees, customers and suppliers or other outside business acquaintances represents a source of potential conflict of interest. Any significant gift or entertainment likely to be deemed as influential upon decision making is unacceptable.

Illegal payments and political donations

The making or receiving of illegal payments or inducements, such as bribes or facilitation payments, is contrary to the policy of the Group and the funds and resources of the Group shall not be used directly or indirectly for any such purpose. It is Bunzl’s policy not to make any donations to political parties.

Relationships with customers and suppliers

Each employee has the responsibility to ensure there are no compromises in delivering the highest standard of services and products and that every aspect of our operations which impacts upon quality promotes and reflects these standards. No one should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information or misrepresentation of material facts.

Compliance with laws, rules and regulations

Bunzl companies and their employees must observe the laws, rules and regulations of each country in which they operate. Employees who are involved in the preparation of any information that will be included in any public communication to shareholders or investors or in any document or report that will be filed with the London Stock Exchange or the UK Listing Authority must ensure that such information is full, fair, timely and understandable. All such public communications may only be made through Bunzl plc.

Dealing in Bunzl shares

Employees must not disclose unpublished “price sensitive” information to any person, whether or not an employee. All non-public information should be considered inside information and should never be used for personal gain and in many countries such action is unlawful. The Bunzl Code for Dealing in Securities in relation to the purchase, sale or other dealing in the shares of Bunzl plc should be observed at all times. Most notably, affected employees and associated persons should always obtain prior consent from the Company Secretary before dealing in the Company’s securities.

Protection of confidential information

No employee shall without proper authority access, modify, disclose or make use of any trade secrets, confidential commercial or personal information for any purpose other than as properly required for legitimately carrying out his or her duties. The obligation of confidentiality continues after employees cease working for the Group and covers disclosure to others.

Protection and proper use of the Group’s assets

Each employee is responsible for the protection and wise stewardship of our assets. This includes being responsible for the establishment of, and adherence to, procedures that ensure our assets are not put in jeopardy or used wastefully. Whether it is responsibility for, for example management of equipment and premises, energy conservation, security, protection of information or effective control procedures, every employee must seek to use all our resources with efficiency, honesty and the highest standards of care.  All employees are prohibited from taking for themselves business opportunities that arise through the use of the Group’s property, information or position. This includes obtaining personal gain or competing with the Group.

Employees

We are guided by our aim to deliver a competitive and fair employment environment and the opportunity to develop and advance subject to personal performance and business opportunity. To this end all Bunzl companies have developed and implemented policies and procedures in line with the UN Universal Declaration of Human Rights, local legislative requirements and the following standards:

Equal employment opportunity

Bunzl supports the principle of equal employment opportunity and is opposed to all forms of unlawful discrimination on the grounds of sex, race, nationality, ethnic or national origin, religion, marital status, sexual orientation, disability, colour, pregnancy related condition, citizenship, age or any other characteristic protected by local regulation. Bunzl companies conduct their businesses in a way that seeks to ensure individuals are treated equally and fairly and that all employment, training and career development decisions are made on job based criteria. All personnel are expected to comply with this policy and are required not to unlawfully discriminate, harass or victimise others.

Recruitment

Bunzl aims to appoint the best person for the job. All appointments should be based on individual capability and job based criteria. This requires the implementation of fair and effective recruitment practices that comply with the principles of equal opportunities and deliver a workforce with the necessary skills, expertise and qualifications to achieve the Group’s objectives and make a positive contribution to the values and aims of the Group.

Employee relations/performance management

Bunzl believes that as a service organisation the Group’s employees are a particularly key part of its success. Outstanding business performance is dependent on individuals and teams having a clear understanding of what is expected of them and the skills and abilities required to achieve their goals. It is essential that employees are treated in an equitable, consistent and respectful manner at all stages of their career with Bunzl including when they leave. Bunzl’s approach to managing any organisational restructuring is characterised by detailed planning, involvement of those affected as appropriate and, where job losses are unavoidable, seeking alternative opportunities to minimise the personal impact as far as possible.

Development

Bunzl encourages employees to develop and manage their own careers. It facilitates this by providing appropriate job training and aiming to fill vacancies with existing staff where employees are suitably qualified and experienced.

Reward management

Bunzl aims to attract, motivate, retain and develop high calibre staff by rewarding them with competitive salary and benefit packages which are linked both to individual and business performance as well as the external employment market.

Communication

Bunzl believes in communicating with employees to ensure they have an understanding of the Group’s aims, to fully understand the impact business decisions have on employees and to obtain feedback and ideas from employees for improving the operation of the business.

Health & Safety

The health and safety of our workers is a priority for Bunzl and we are committed to achieving continuous improvement in health and safety performance. Whilst compliance with legal obligations in the various jurisdictions in which we operate is our minimum commitment, we also seek to identify and share best practice across our businesses to ensure our major risks are addressed:

Warehouse safety

We ensure that our warehouses are laid out and equipped appropriately and our workforce is trained to minimise risks from manual handling, as well as ensuring good housekeeping to reduce the risks of trips, slips and injury from falling objects.

Vehicle safety

Our drivers receive regular training and our fleets are well maintained. We continue to introduce appropriate monitoring systems into our fleets and review accidents to improve efficiency and safety.

Personal responsibility

Each employee is expected to ensure that his/her conduct does not place their personal safety or the safety of others in jeopardy. This requires an active participation in maintaining a safe working environment and includes observance of established safety procedures and making recommendations for changes where they are needed. In all circumstances, including when travelling on the Group’s business, each employee is expected to conduct himself/herself in a professional and responsible manner.

Environment

Our objective is to reduce our impact on the environment, including factors contributing to climate change, through a commitment to continual improvement, complying with environmental legislation and regulations in the jurisdictions where Group companies operate to ensure that our major impacts are addressed:

Energy use (carbon emissions)

We continually seek to reduce the amount of fuel used by our fleet by the introduction of energy efficient vehicles, routing systems and improving drivers’ skills. Further we strive to reduce the electricity we use for lighting our warehouses by the use of available technologies and where possible appropriate building modifications. We only heat warehouses where necessary due to either regulations and/or cold weather conditions.

Waste

We promote reduction of waste through elimination of packaging and encourage reuse and recycling throughout our operations.

Community

Our employees are encouraged to act as responsible citizens of their communities and to support projects, organisations and services that work towards the common good and improvement of their community and society as a whole. We support the communities where our employees live and work by:

Cash donations

At the Group level we support a cross section of appropriate non-political and non-sectarian projects within registered charities that are predominantly in the fields of healthcare, disability, environment, education and benevolent societies.

Local community support

Bunzl’s businesses may encourage employees to volunteer to assist organisations within their local communities and/or to raise funds for local charities of their own choice which will be matched by the relevant Bunzl company, subject to certain restrictions.

Donations of stock

Where appropriate to assist charitable organisations and to reduce the need to send obsolete stock to landfill, Bunzl will donate stock free of charge.

Customers

Our business and livelihood depend upon our customers. Every employee is responsible for ensuring that any contact with our customers and the public at large reflects professionalism, efficiency and honesty. We constantly strive to provide high quality service and products and good value for money.

Suppliers

Bunzl regards suppliers as partners and works with them to help us achieve our CR policy aspirations in the delivery of our products and services. Bunzl is committed to working with its key suppliers of products and services to ensure that adequate standards are maintained in all areas of CR and in particular relating to their employees where we require that internationally recognised minimum requirements for workers’ welfare and conditions of employment are met. The minimum requirements are those defined by the International Labour Organization or the Ethical Trading Initiative.