Business conduct/Code of ethics

After the introduction of the UK Bribery Act, Bunzl created a series of e-learning modules to explain key responsibilities of employees in the area of CR which cover bribery, facilitation payments, conflicts of interest and many more.  All of our management and sales and purchasing staff across the Group successfully completed these modules in 2011 and it is now a requirement for all new staff to go through this training as part of the induction process.  During 2014 we reviewed the modules to identify any gaps and two additional modules relating to competition law compliance and cyber risks have been developed.  The modules are available in 13 languages.

 The Group also ran a campaign to highlight our whistle blowing process ‘Speak Up’.  Staff were made aware of the process to follow if they wish to report any concerns relating to a failure within the business to adhere to the standards set out in the Business conduct/Code of ethics policy.

During 2015 we are requiring all relevant employees to revisit the existing suite of nine tailored e-learning modules, including modules which provide an overview of the business conduct/code of ethics policy and anti-bribery issues such as facilitation payments and gifts and entertainment.  In addition we have added further modules on cybersecurity and competition law. Finally we refreshed the posters which are displayed in all our facilities to advertise our whistle blowing facility – ‘Speak Up’.

Employees

At Bunzl we value the contribution and commitment of our employees and we are continuing to invest in initiatives that promote employee health and wellbeing.  In Brazil, PROT-CAP run a weekly exercise and fitness programme for all employees, which aims to promote employee health and wellbeing as well as educating employees on appropriate manual handling techniques to be used in the warehouse.


 

Our employee survey, which we periodically carry out, was once again conducted across the Group in September 2014.  For the first time the survey included a series of engagement questions which enabled us to measure our overall employee ‘engagement index’ against external benchmarks.  Bunzl’s employee engagement index was 74% against a benchmark of 72% and of the employees who completed the survey, 93% reported that they ‘enjoyed working for Bunzl’. Throughout 2015 we will continue to act on feedback from the survey and work with employees on improving the operation of our businesses. 


 

We seek to recruit people who are passionate about our business and to give such individuals the right support to enable them to progress in their careers. In line with our performance management initiative, we often set up tailored training for our employees aimed at enhancing their skills and abilities. A Bunzl company in France (GPLG Hygiene) has created an in-house training academy to encourage professional development among their staff. The Bunzl France Academy delivers three types of programmes: one aimed at management staff, another dedicated to the sales force and the final programme aimed at new employees. GPLG Hygiene is excited about the new academy and views it as an ideal forum to communicate a common view of the Company’s strategy to all employees, a place where ideas can be exchanged and a platform to identify staff talents.

‘The academy is a real vehicle for improvement that will assist co-operation and understanding among staff’, comments Cesar Morcillo, GPLG Human Resources Director.

Health & Safety

 

We are constantly looking for new ways to improve safety in our warehouses.  One initiative that will be launching in 2015 is a mobile application (app) that will encourage managers to raise health and safety issues when visiting sites.  The interactive app will allow managers to click on different warehouse scenes to help them assess the health and safety of the facility they are visiting and ask relevant questions.  The app will be rolled out across the Group initially in both English and French. 


The health and safety of our workers is a priority for Bunzl and we are committed to achieving continuous improvement in health and safety performance.  In order to achieve this we regularly seek to share best practice with other organisations.  At the end of 2014 Bunzl UK & Ireland participated in a forum hosted by the Royal Society for the Prevention of Accidents (‘RoSPA’) to discuss the management of occupational road risk (‘MORR’).  The Managing Director of Bunzl UK & Ireland was invited to give a presentation on Bunzl’s experience with MORR and to share how we plan to improve our efficiency in occupational road safety going forward. 


Bunzl’s safety business France Sécurité, which has a fleet of around 100 vehicles operating across France, has embarked upon a campaign to improve road safety for all of their drivers. The two day course covers key safe driving techniques for Company drivers.  In addition, a booklet has been produced for all employees containing recommendations on how to maintain a road vehicle and how to drive safely to avoid road accidents, as well as basic first aid techniques and tips on how to drive in a more fuel efficient way. 

 


As an employer relying on the use of vehicles to distribute our goods, we take the safety of our employees very seriously, especially while they are driving.  One of our health & safety and environmental practices has been to install appropriate systems in our vehicles that help minimise the risk of accidents as well as reduce fuel consumption and thereby our carbon footprint. A good example of this is the introduction of the GreenRoad programme to the majority of our businesses in UK & Ireland.  This system gives drivers instant feedback on the quality of their driving behaviour.  In addition, our fleet managers can isolate specific locations, times and tasks that are hotspots for dangerous activity and develop risk-reducing corrective solutions.  The results have seen driver risk rates drop 63%, accident rates reduced by 89% and fuel consumption drop by 6% while at the same time significantly increasing the life of key components such as tyres and brakes.  At Bunzl we encourage the sharing of best practice across our businesses and therefore similar health & safety and environment initiatives have been implemented across the rest of the GroupAs an employer often relying on the use of vehicles to conduct our business, we take the safety of our employees very seriously, especially whilst they are driving. One of our health & safety policies has been to install appropriate systems in our vehicles that help minimise the risk of accidents as well as reduce fuel consumption. A good example of this is the introduction of the GreenRoad programme to Bunzl Healthcare.  This system gives drivers instant feedback on the quality of their driving behaviour.  The results have seen driver risk rates drop 63%, accident rates reduced by 89% and fuel consumption drop by 6%.  At Bunzl we encourage the sharing of best practice across our businesses and therefore this scheme has since been implemented across UK and Ireland and we are encouraging similar health & safety initiatives across the rest of the Group.


One of the sectors in which Bunzl operates is the Safety sector, procuring and distributing a range of products for customers, particularly in the industrial and construction markets.  Bunzl is committed to continuous improvement in health and safety performance, acting as a responsible citizen to improve communities and society as a whole and striving to provide high quality service and products to our customers.  With this aim, Majestic Products in the Netherlands, a supplier of Personal Protection Equipment, recently partnered with a leading fireworks provider in their campaign to highlight the dangers of fireworks, especially for children.  In preparation for New Year’s Eve, Majestic Products will supply Wolf Fireworks with safety kits that include protective glasses, gloves and earplugs.  The intention of providing such protection equipment is to ensure that festive celebrations can be enjoyed in a safe manner as well as providing our customers with a valued extension to their product range.


A priority at Bunzl is keeping accidents to an absolute minimum and, in order to do so, regular safety training for staff is undertaken. It is a Bunzl policy that employees are continuously trained to conduct themselves in a manner which ensures their own personal safety and that of others. Overall we are working hard to improve our health & safety performance.

Environment & Climate Change

 

In UK and Ireland, Bunzl Catering Supplies (BCS) recently opened a new warehouse at Birch Coppice Business Park in Tamworth.  The site is 160,000 sq ft and serves as the national distribution centre for BCS.   As part of the initial building design, a lighting system installed which included energy saving lamps along with switching and dimming sensors.  There is one light switch for the whole building and the sensors, when detecting movement will turn on the lights in that area of the building.  Birch Coppice had target energy consumption of 1.8W per square metre per 100 lux, to ensure energy efficiency.  This lighting system, which is low maintenance, achieved target at 1.37W per 100 lux and will therefore provide BCS with long-term energy savings.  Based on current data, the opening of Birch Coppice has resulted in a 27% reduction in electricity consumption when compared with the previous facilities that were in place before Birch Coppice.


Bunzl is regularly looking for new environmental initiatives to support as part of its goal to operate in an environmentally friendly manner.  Bunzl is supporting The Eden Project, a UK based charity, in the development of a Rainforest Canopy Walkway which aims to raise awareness of the role of the rainforest in regulating our world’s climate and suggesting ways we can all help to conserve the rainforest and contribute to the mitigation of climate change.  The Walkway will teach visitors not only about the importance of rainforests but also about what they can do to help save them.  Bunzl is pleased to support an organisation that educates people on the environment and looks forward to supporting similar projects, organisations and services in the future.


Throughout our operations, Bunzl encourages the reduction of waste through reuse and recycling.  In addition, we regularly partner with organisations that work towards the common good and improvement of local communities.  Bunzl UK & Ireland have recently taken part in a Computer Recycling Scheme launched at HM Prison, The Mount, by donating a batch of 20 end of life machines.  Computers4All is a non-profit organisation whose main aim is to keep as many computers as possible from being disposed of in landfill sites and instead to make quality refurbished computers available to disadvantaged communities, charities and education establishments.  In order to do this they run a computer training scheme at The Mount where prisoners are trained in computer refurbishment and they then recycle older desk tops and laptop computers which can then be reused.  


As part of our CR policy on providing our customers with high quality products and good value for money, companies within the Group are constantly developing and sourcing new products.  Our aim is to not only satisfy changing customer requirements, but to also give ourselves a competitive edge in the marketplace.  One such product that meets these criteria is a sustainable mussel pot sourced by King Belgium on behalf of one of their customers, retail giant IKEA.  As part of its strategy, IKEA is constantly seeking ways to improve its environmental footprint and so tasked King Belgium with sourcing this product for use in IKEA restaurants.

With the help of Bunzl’s Global Sourcing office in Shanghai (who carry out audit checks on potential Asian suppliers), King Belgium were able to source a manufacturer of pots made from vegetable and sugar cane.  The pots, which are fully recyclable, are currently found in IKEA restaurants throughout Belgium.


 

Through our offices in Shanghai we also source a variety of eco-friendly products for our customers including environmentally friendly paper shopping bags which are handmade out of bamboo and sugarcane with a cotton handle and sugarcane plates and bowls. 

 


As we routinely monitor our electricity consumption levels, we are constantly looking for new ways to operate in a more efficient and sustainable manner and to reduce CO2 emissions.  Bunzl Healthcare’s Enfield branch in the UK implemented a new energy efficient lighting system and reduced its annual carbon emissions output by 18 tonnes.  All of the existing lighting in the Enfield warehouse was replaced with high and low level energy efficient Eluma lights.  On-board sensors were also installed so that only the areas of the warehouse that are in use are illuminated.  As a result of implementing such measures the Enfield branch now saves, on average, the equivalent of the carbon emissions of 41 cars per year.  The use of such technology not only has a financial benefit (by reducing electricity costs by 42%) but it also highlights our commitment to promoting environmental awareness within our branches.

Bunzl Retail Supplies in the UK has also recently replaced all the lights in its offices with energy efficient lighting.  The new system, with modern energy efficient fluorescent tubes, will turn lights on and off quicker than the previous system.  The new LED lamps have helped to reduce the site’s carbon emissions by 18 tonnes per year and also saved around £4,000 a year in energy costs.

In Europe, King Belgium recently highlighted sustainability as a key issue during renewal talks with the landlord of its facility.  As a result, a number of environmental improvements have been agreed.  These include energy efficient infra-black heaters and motion sensors to ensure that lights are only switched on when there is activity.  These modifications are predicted to reduce annual electricity and heating costs by around 70%.

Suppliers

 

As appropriate, Bunzl endeavours to partner with suppliers that actively support their local communities as well as source environmentally friendly products.

Bunzl Outsourcing Services (BOS) in Australia was presented the Award for Up and Coming Member at the national Supply Nation Awards in May 2013.  Supply Nation, formerly known as AIMSC (the Australian Indigenous Minority Supplier Council), is Australia’s premier business-to-business membership body dedicated to growing diversity within the supply chain.  Their aim is to ensure that small to medium indigenous businesses have the opportunity to be integrated into the supply chains of Australian companies and Government agencies.

For Bunzl Australasia, indigenous engagement is central to many of their key corporate accounts and this Award is a sign of the company’s continued focus in this area. In particular BOS has sourced a range of green products from indigenous companies, including a range of hair and skin care products called Rituals, which is made from environmentally friendly materials. The company has also sourced a range of paper cups made from sustainable materials with Aboriginal art designs.


 Bunzl continues to work with its key suppliers to ensure that they meet the same CR standards we have set for ourselves. In order to do this, Bunzl Global Sourcing & QA/QC Asia, based in Shanghai, has an auditing team which carries out checks on Asian companies that are considering supplying Bunzl to ensure that they are compliant with international standards.  If not, the Bunzl Shanghai auditors issue a plan that identifies the actions required by the manufacturer to achieve the appropriate standards to supply Bunzl companies. The team has six professionally qualified auditors who test the factories’ production capabilities and their quality control and quality assurance systems.  Employees’ terms and conditions of work, customer service, hygiene management systems and their policy on environmental issues are also checked.  A key tool available to the quality control team is an on-site professional laboratory where they undertake tests on manufacturers’ products. A team of three staff undertake tests on products in the laboratory and a team of two undertake inspection of products at the manufacturer’s facility.  The lab inspections measure the quality of products and identify whether the supplier needs to improve the quality of their products to meet Bunzl’s specifications.  Bunzl has adopted an auditing process with the main aim of ensuring that suitable standards are met and maintained throughout the Group and the work put in by our team in Shanghai is core to achieving this.

  

 

Community

As part of Bunzl’s aim to support projects in communities where our operations are based, Bunzl Ireland helped to fund six new pieces of outdoor fitness equipment for a north Belfast park.  Alexandra Park has been the focus for regeneration in recent years and Bunzl Ireland was happy to contribute to the purchase and installation of the new equipment.  Speaking on behalf of Bunzl Ireland, Managing Director Alastair McLaughlin said; ‘This initiative was funded through the company’s corporate responsibility activities and we really wanted to make an impact on the local community.’




One of Bunzl’s key CR objectives is to support fundraising activities championed by our employees in aid of charities and projects that support their local communities.  Employees across the Group have taken part in various community fundraising activities which Bunzl is proud to acknowledge:

Since 2012 Bunzl Healthcare in the UK have raised £75,000 for the Dementia Friends Society with staff taking part in various office events as well as challenges such as skydiving, cycling and trekking. 

In Ireland, Bunzl McLaughlin first teamed up with Armagh Friends of Africa in 2013 to assist in the construction of a college in Uganda.  Since then, as well as sponsored walks and sky-dives, Bunzl McLaughlin also gave two employees the opportunity to go to Uganda and assist in the construction of the college.  


In Germany, Bunzl Verpackungen donated money to a well drilling project in Malawi, aimed at building fresh water wells and training villagers in the maintenance and care of the well in order to ensure a constant supply of fresh water in the future.

 


Seven branches in Bunzl North America have arranged golf tournaments in support of the Walter Reed Society, a charity that benefits wounded US soldiers being treated at Walter Reed National Military Medical Centre.  As well as raising money for the charity, Bunzl employees hosted the soldiers at the gold tournaments and prepared banquets in their honour.

 

 

Customers

At Bunzl one of our objectives is to reduce our impact on the environment by providing our customers with innovative solutions to encourage the reuse and recycling of products.  Two of our operating companies based in the UK, London Bio Packaging and Bunzl Catering Supplies, have teamed up and launched two new brands aimed at providing a better waste management solution for their customers.  ‘Sustain and Revive’ offers customers a choice of renewable and compostable packaging (Sustain) or recycled and recyclable packaging (Revive).  Both brands provide an environmentally friendly end-of-life solution for catering products and with a colour coded system, customers are guided as to which waste stream used packaging should be disposed in.  Paul Willcocks, Director, Exclusive Brands, Bunzl Catering Supplies commented:  ‘The launch of Sustain and Revive is not about introducing yet another environmentally friendly product to customers.  Our objective is to give them the tools to ensure that they dispose of their used packaging into the correct waste streams.  This will also help our customers meet the environmental objectives they made at time of purchase, as well as significantly reducing the cost associated with sending waste to landfill or even incineration.’

 


     

In the Netherlands, Bunzl Retail & Industry have been instrumental in helping the supermarket chain Deen to introduce CO2 neutral carrier bags  or customers, the first to do so in the country.  Bunzl consulted the Climate Neutral Group in order to analyse the footprint of the carrier bags so that work could be done to make them CO2 neutral.  The development of this product is one of many across the Group as we seek to supply environmentally friendly products to customers, helping them to fulfil their own CR objectives.  


 

 In the UK, WK Thomas has successfully developed and launched a new packaging concept to deliver on-board economy dinners for Thomas Cook Airlines.  The new product, a ‘thermo tray’, is a modern solution for the packaging and delivery of airline meals.  The packaging comprises a clear recycled PET thermoformed tray with a cut and creased insert card that enables high resolution graphics for on-board retail sales promotions to be applied.


 

As an outsourcing and distribution business, Bunzl strives to provide high levels of service and product solutions to meet our customers’ needs.  In order to do this we identify and prioritise the risks we face in our own operations.  UK based Bunzl Catering Supplies recently updated their online label service, Caterlabel, to ensure that they were fully compliant with new legislation affecting their customers which came into force at the end of 2014.  This legislation requires foodservice operators to provide allergen information on food sold both pre-packed and un-packed in all food outlets.  Caterlabel, which is available on any PC or Apple computer with internet access, allows users to prepare, create and print label information.  Paul Willcocks, Director, Exclusive Brands, Bunzl Catering Supplies commented ‘We’ve removed the worry for our customers by creating an instant solution utilising the online Caterlabel system.’

In the US, Bunzl Processor Division (BPD) received the American Meat Institute’s (AMI) Supplier of the Year Award. BPD was recognised for its leadership in developing and providing innovative and advanced equipment for meat plants and for providing customer service that the AMI has deemed essential to achieving a high standard of animal welfare.

Also in the US, R3 Seattle received the Supplier Excellence Award from Food Services of America (FSA), one of the largest foodservice distributors in the US.  FSA recognises supplier performance in seven categories: Sales Growth, Service, Sales Support, Innovation, Category Management, Marketing and overall Supplier Excellence.

 


 

One of the sectors in which Bunzl operates is the Safety sector, procuring and distributing a range of products for customers, particularly in the industrial and construction markets.  Bunzl is committed to continuous improvement in health and safety performance, acting as a responsible citizen to improve communities and society as a whole and striving to provide high quality service and products to our customers.  With this aim, Majestic Products in the Netherlands, a supplier of Personal Protection Equipment, recently partnered with a leading fireworks provider in their campaign to highlight the dangers of fireworks, especially for children.  In preparation for New Year’s Eve, Majestic Products will supply Wolf Fireworks with safety kits that include protective glasses, gloves and earplugs.  The intention of providing such protection equipment is to ensure that festive celebrations can be enjoyed in a safe manner as well as providing our customers with a valued extension to their product range. 


We constantly strive to provide high quality service to all our customers and this often includes working alongside them to help find solutions to the issues they face.  One of our UK businesses, Bunzl Catering Supplies (BCS) recently conducted some market research across the UK education sector in order to understand how customers train their employees on important food packaging and health & safety legislation.  As a result of the market research, BCS gained valuable insight into how aware customers were of the new Classification, Labelling and Packaging legislation which came into force in June 2015.  Following on from this, BCS are now not only in a position to share best practice with customers but will also be able to offer innovative solutions to the common difficulties they face in this area.


In line with Bunzl’s CR policy, our operating companies continue to seek opportunities to equip employees with the relevant training required to ensure that they are able to carry out their roles safely and to a high standard.  For one of Bunzl’s Brazilian businesses, PROT-CAP, this has also extended to training customers’ employees on how to work safely at height on oil rigs.  The aim of the course is to increase employees’ knowledge and ability to identify dangerous situations, help them to develop protection techniques and also choose the correct equipment when working at height.  Realising the importance of the course, PROT-CAP is also now offering the same training to customers and suppliers.

JPLUS, another one of Bunzl’s businesses in Brazil, recently received an award from 3M, one of its customers, for being the Best Distributor of Professional Cleaning Products in Brazil.  JPLUS were honoured with the award for the fourth year in a row, demonstrating the high levels of service and support that Bunzl provides to ensure that we meet the on going needs of our customers.